Request Assistance
We’re here to help
To request assistance , please fill out your information below
***PLEASE READ BEFORE SUBMITTING YOUR REQUEST ***
DUE TO A HIGH VOLUME OF REQUESTS, CURRENT PROCESSING TIMES ARE APPROXIMATELY 7-10 DAYS. PLEASE CHECK YOUR EMAIL FREQUENTLY IF YOU HAVE SUBMITTED A REQUEST (INCLUDING YOUR SPAM FOLDER)
IF WE HAVE SENT YOU ASSISTANCE PLEASE ACKNOWLEDGE RECEIPT OF YOUR PACKAGE. FAILURE TO ACKNOWLEDGE RECEIPT MAY RESULT IN FUTURE REQUESTS BEING DENIED
While we understand and appreciate the great need that exists for food and supplies, before you make your request, we would like to remind you of a few things:
We are a small, volunteer-run organization and we rely solely on donations from regular people just like you in order to fulfill requests for food, medication, and limited assistance with veterinary care to keep healthy, happy pets in their homes.
Please note that we do not have a warehouse, and we do not ship any merchandise directly; we order all items in any given request from a third party vendor. We do not have any access to any of the merchandise before you receive it.
We are a small charity trying to do our best to help regular people care for and feed the family pets that they hold dear. A recent dramatic increase in requests for help has made it necessary for us to economize as much as possible. Unfortunately, this means we can not provide premium pet foods, specific brands of cat litter, or any item deemed non-essential. We strive to provide the most nutritious pet foods possible, and will take into account special dietary needs such as allergies to certain ingredients, soft food requirements due to dental or other medical issues whenever possible.
During the months that flea and tick products are most needed, we can fulfill requests for low cost flea and tick collars. We do not provide heartworm prevention or prescription flea/tick/heartworm medications. Please note that requests for premium food, flea and tick products, and other items which are deemed non-essential items (including bedding, toys, treats, and clothing) will not be fulfilled.
As we rely on small donations from individuals, we are unable to fulfill more than one request per household within 30 days.
Requests for necessities such as food, medication, veterinary care are our top priority. Requests for non-essential items such as toys, bedding, and non-health related clothing will be not be fulfilled.
Please note: Assistance is limited to THREE times per calendar year. Exceptions to this rule are at the discretion of Rex The TV Terrier Inc.
Thank you in advance for your cooperation.
ATTENTION SENIORS: If you are receiving Meals On Wheels, or qualify for Meals On Wheels, they are now providing pet food in addition to the food you are already receiving. Please call Meals On Wheels for pet food assistance!
Please do not share our request page on “Buy Nothing ” or “Freecycle ” Facebook pages. This causes a huge amount of requests, oftentimes by people who believe we are a free giveaway site. We are a charity that relies on donations from everyday, hard working people and are not here to give away food, supplies or anything else to people who can afford to provide them for themselves.
If you are requesting assistance for a puppy or kitten, details of how the puppy or kitten came to be part of your household is required. Responsible pet ownership is a core belief of Rex The TV Terrier, Inc.
